425 FITNESS BOTHELL

It's a nice and clean gym but it's also new compared to the other gyms in the area. The group classes are limited to the morning times which is a little frustrating. It can also get crowded at times but still feels spacious for now. Additionally, if you've visited the Issaquah and Redmond locations, this one is barely a 3 Stars and lacks the same kind of facilities in the other locations.

425 Fitness has overall been a great gym to become a member of. Initially had an issue before starting a membership but they resolved it quick and efficiently. Anytime I bring up any type of concerns, they’re very quick to address them in a highly satisfactory manner. I appreciate how kind all the staff are, especially the front desk employees. They’re always very kind and welcoming. This is my first gym membership anywhere and I can say that I’m very happy with my decision. The gym is overall clean, the amount and types of equipment is good for the size of the business and the staff are friendly and quick to address concerns. The pricing for a membership also seems fair to me. Would recommend!

It’s been a week since we (husband and I) started. The person we signed up with, Leena, was very patient and helped us find the best deal possible! We signed up for 2 specials that gave us a total of 8 personal training sessions. My husband joined as secondary on my account and he will be using my PT sessions. Very clean and well maintained. Can find almost any equipment you think of! We’ve been at different times of the day, and though the mornings are crowded(7am), there was still enough options to make it comfortable. The high ceilings and windows make the whole space feel spacious and airy.

I called and cancelled both mine and my husband's membership months ago due to a medical reason. I went on to my online banking and realized that they only cancelled my membership and not my husband's membership, so they have been charging us for months. I called to speak with someone about cancelling and spoke with Anthony Woods. He stated he could not help me correct this and we would need to cancel online and get charged another monthly fee. He would not direct me to anyone else that could help me and said it was the old manager that helped me before, and so there was no proof. I will be contacting the BBB because this is fraud. I was reasonable at the beginning of the call and just wanted him to cancel without the fee, I was not even asking for the money back that they overcharged me. I will now contact my bank and try and get the money back.

This place sucks. They do everything in their power to make it hard for you to cancel your membership. Then they say they need 30 days notice to cancel it? Complete rip-off. Go anywhere else. (To the response below: I never authorized you guys to make more than a single charge to my card and that is visible in your app. I've also been trying to cancel my membership - which I only wanted a single month of - for over a month. You're a criminal.)